Frequently Asked Questions

What is the turnaround time for production?

Our standard production time is 2-3 business days. Digital Print Solutions offers rush services, as well–please contact us for additional costs involving same day or next day printing and shipping.

Can I see samples of your product before I place an order?

Yes you can. If you would like to see the materials we offer before placing an order, you may purchase a sample kit for $25.00. For a limited time, you’ll receive a $25.00 coupon to use towards your first purchase.

What file formats do you perfer?

The files we prefer are vector based ai or eps (Adobe Illustrator, version 10 or lower). Make sure all text has been converted to outlines. A high resolution (600-800 dpi) jpeg, pdf, or tif may also work. Please flatten all layers when submitting documents from Photoshop. If you’re submitting a complete design, please convert all text to outlines.

When submitting artwork, files must be ready to print with no bleeds. We do print to the edge, but still recommend that you don’t have any important information (like small text) within an inch of the edge of your design. The document should not have objects extending outside the dimensions of the area that will be printed, this may cause problems when resizing and preparing the document for printing. Make sure all fonts have been created to outlines.

Will there be any color variation when my artwork is printed?

Color tone shifting may occur if file is submitted in RGB or other color spaces. If there is a specific PMS color required for your project please let us know so we can verify that you have the proper color mix in your file. We print in 4-color CMYK and 6-color CMYKLCLM, please keep this in mind when submitting files for printing.

How wide of material can you print on?

We can print banners and billboards up to 16' (feet) wide without having to seem the material. We are able to seem the material as well, which makes larger sizes available.

What type of inks do you use?

Our inks are UV Protected EcoSol (Roland printers) and hot solvent or true solvent (HP Scitex printer). All of the inks used, have UV protection in them, giving them a life of at least 3 years.

Will I see a proof of my artwork before it is produced?

Yes, we will send out a proof (which is normally a JPEG or PDF sent through e-mail, showing what the design looks like).

Do you offer drop shipping?

Yes, all you have to do is specify that you want your shippment blind shipped or drop shipped. We will then mail the invoice to the address that you specify.