Frequently Asked Questions
We have created some "How To" pages - click here for more information
I've placed orders with you before - how do I log in to my account?
You will need to create an account on our website.
How do I create an account?
Go to our registration page. You will need to fill in your account information, address information and create a password. You will need to provide your reseller ID / number in order to create an account. We need your reseller number to verify that you are qualified to purchase from our website. We only print for resellers.
Why can't I see my previous orders on this site?
You will not be able to see any orders that were placed with us prior to the website launch. Only artwork and orders you've placed since we launched the new website will be accessible on the new system. Go to your account to see all of your orders placed since the website launch.
Can I reorder any of my previous orders from before the new website launch?
Yes! We have artwork from all orders placed in the last year on file. Just contact a customer service representative and let them know which job number you would like to re-order.
Why doesn't the upload a file option work?
The maximum artwork size is 100 MB. We only accept .ai, .eps, .pdf, or high resolution .tiff or .jpg files. If you try to upload a larger file or a different type of file the upload process will error out. When you are uploading a file you must stay on the upload page until your artwork is uploaded into the online designer. If you leave the page or refresh the page the upload will be canceled. After your artwork has been added to your cart you can go back and browse additional products or upload additional artwork.
If you do experience an upload error, please contact a customer service representative right away. The issue may be caused by a website browser or operating system error.
What is the turnaround time for production?
Our standard production time is 2-3 business days. Standard production time for fabric products is 3-5 business days. Rush services might be available depending on our production schedule. You will need to contact a customer service representative for more information on the costs involved with next day printing and shipping.
Can I see samples of your product before I place an order?
What file formats do you prefer?
The files we prefer are vector based .ai or .eps (Adobe Illustrator, version CS5 or lower). Make sure all text has been converted to outlines or curves to ensure the correct font prints. A high resolution (600-800 dpi) jpeg, pdf or tiff may also work. Please flatten all layers when submitting documents from Photoshop.
When submitting artwork, files must be ready to print with no bleeds. We will add templates for the hems and grommets, pole pockets etc. We do print to the edge, but recommend that you don't have important information (like small text, logos, photographs etc) within an inch or two of the edge of the design to account for the hems and grommets.
The document should not have objects extending outside the dimensions of the area that will be printed as this may cause problems when resizing and preparing the document for printing. Make sure all fonts have been created to outlines.
Will there be any color variation when my artwork is printed?
Color tone shifting may occur if the file is submitted in RGB or other color spaces. If there is a specific PMS color required for your project please let us know so we can verify that you have the proper color mix in your file. We print in 4 color CMYK and 6 color CMYKLCLM - please keep this in mind when submitting files.
If you submit a file in RGB, color shitting will occur when we switch the file to CMYK. This can also lead to loss of effects. We do check files before we print, but to ensure the highest quality of prints, please submit files in CMYK only.
How wide of material can you print on?
This depends on the product, please see the specific product page for more information. However, we can print vinyl banners and mesh banners up to 16' by 50' without seams.
Will I see a proof of my artwork before it is produced?
You can select whether or not you would like to receive an additional proof when you place your order online. We will send out a proof, which is normally a JPEG or PDF sent through e-mail, showing what the design looks like. Please keep in mind this in only a low resolution image of the artwork that you submitted showing you the artwork, finishing options and pricing information. You must approve the proof before your order is put into production.
Do you offer drop shipping?
Yes, all you have to do is specify that you want your shipment blind shipped or drop shipped.